Warranty Policy

🛡️ 1-Year Limited Warranty

📅 Warranty Coverage Period

This warranty is valid for 12 months from the date of original purchase.

✅ What’s Covered

Our warranty covers:

  • Manufacturing defects
  • Functional failures not caused by misuse
  • Defective adapters, rollers, or components under normal use

If your product fails due to a manufacturing issue, we will provide a free replacement or repair.

❌ What’s Not Covered

This warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, accidents, or drops
  • Cosmetic damage (scratches, dings, discoloration)
  • Improper cleaning, oil build-up, or water exposure

🛠️ How to Submit a Claim

Email support@makeithybrid.com with:

  • Your order number
  • A description of the issue
  • Clear photos or video of the problem

We’ll assess your claim and offer a solution such as a replacement, repair, or refund.

🔁 Shipping for Warranty Claims

We cover return shipping for verified defective products within the U.S.

International customers may be asked to pay for return shipping, depending on location.

🧾 Proof of Purchase Required

Include your order number or a valid email receipt from our site or an authorized retailer.

🧍 Who’s Eligible

This warranty applies to the original purchaser only and is not transferable.

🔒 Our Promise

We designed Make-it Hybrid® to deliver comfort, power, and performance — and we’re committed to keeping it that way. If something goes wrong, we’ll make it right.